Our personal priorities are not always the same all of the time - sometimes it depends on the situation. When you’re thinking of buying breakdown cover, your priorities may be very different from the person whose car has just broken down.
The advent of price comparison sites has got us all into the habit of shopping around for the best price. Does this mean that we sometimes lose sight of the implications of the choices we make?
The ‘cost’ of a cheaper car or home insurance policy might be that it’s less convenient if you need to make a claim. It may take longer to get through to somebody who can help and maybe the process will be more complicated than it needs to be. Perhaps that’s a trade-off some people are happy to make.
But breakdown cover is in a different category. The point at which you need the service may well be stressful and maybe even hazardous. Your priority at this point is having a sympathetic and helpful voice on the other end of the phone.
A Service Built Around the Moment of Need
Experiences with large, corporate call centres are not always happy ones. Sometimes it seems like the whole process is set up to do anything except sort out your problem quickly. That’s maybe not what you need when your car is stranded on the hard shoulder.
At Trusted Bear, we build our service around that moment of acute need - when your car has broken down and you need reassurance and help quickly.
We work with a dedicated and well-known recovery provider and their team are ready to spring into action as soon as you call. Our priorities are to get help to you quickly and look after your personal safety.
Maybe this is the most important question to consider when you’re looking through offers from different breakdown companies and deciding who to go with; If I need help, who will I be calling and what will the experience be like?
Biggest or cheapest aren’t necessarily the most attractive options when you choose a service that you might have to rely on at a difficult time.
At Trusted Bear, we care.
To find out more about how Trusted Bear can support you on your journeys, use our Contact Form or go to our Products page to find out more.